Payment Methods

We accept a range of credit and debit cards including Visa, MasterCard and American Express. If you have any problems with your order please email us at hello@wicklewood.com.

Promotional Codes

You can enter your code at the shopping cart stage of checkout.

If you’re having difficulty applying the code, first double check that the terms of the promotional code include the item(s)you’re purchasing. If your code is still not working, get in touch by emailing hello@wicklewood.com.

Only one promotional code will be allowed per order. 

Delivery

We endeavour to ship all orders within one working day, however during busier periods it may take up to 3-5 days. Please keep in mind that all orders placed on weekends or holidays will be processed the next business day. Orders placed after 12pm GMT on business days will begin processing on the following business day.

Each product is carefully packaged to ensure that it arrives in pristine condition. If you place an order online for multiple products, we will consolidate boxes as far as possible. Orders will be shipped and delivered right to your front door.

 

EU and International Delivery

Please note all international shipments are subject to customs/duty fees upon arrival in the designated country. The amount charged is at the discretion of the country's customs.This duty charge will need to be paid for by the customer. Wicklewood are not responsible for customs/duty fees due on any orders.

 

UK Shipping Costs

Wicklewood uses shipping couriers, who deliver within 2 working days of dispatch. Please see shipping rates below: 

UK

Level 1: £0.01 - £200 = £6

Level 2: £200.01 upwards = Free

Rugs: £25

Furniture: An initial £55. Shortly after you have placed your order a member of our team will contact you with the exact shipping cost amount depending on the location.

Channel Islands

Level 1: £0.01 - £249.99 = £20

Level 2: £250 - £499.99 = £32

Level 3: £500 upwards = £45

Rugs: £45

Furniture: An initial £55. Shortly after you have placed your order a member of our team will contact you with the exact shipping cost, depending on the location.

International Shipping Costs

Wicklewood ships globally. We offer DHL Express shipping who deliver within 3 working days.

USA

Level 1: up to  £249.99 = £45

Level 2: £250 - £499.99 = £75

Level 3: £500 upwards = £125

Rugs: £125

Europe

Level 1: up to £249.99 = £30

Level 2: £250 - £499.99 = £45

Level 3: £500 upwards = £60

Rugs: £60

ROW

Please contact hello@wicklewood.com to get a shipping quote and place your order.

Please note that international shipments could be subject to additional duties fees. If you have any questions please contact us at hello@wicklewood.com

Tracking Your Order

Once your order has shipped you will receive a shipping notification with tracking information included so that you can follow the progress of the shipment. 

Pick Up In-Store

Once your order has been packaged you will receive a notification that your order is ready for collection. In-store collection is available during our opening hours. 

Our store is open Monday - Friday between 10am - 5.30pm. Our store address is: 13 Stratford Road, London, W8 6RF. 

Sold Out Items

Please use the form provided on the specific product page to submit your email address for notification when the product becomes available. Please note that many of our home accessories are one-of-a-kind and once they sell out are unlikely to be restocked.

Damaged Products

Wicklewood stands 100% behind our products. Each piece is carefully finished and packed to ensure safe transport. We encourage you to inspect your items on receipt of your purchase. In the unlikely event that damage occurs in transit or you discover any manufacturing defects, please contact us immediately.

RETURNS

 

Returns and Refunds

We accept returns on all products within 14 days of delivery. If there are any issues with your order, please notify us within 24 hours of receiving your order.
Please note, free items must be returned with your order. If not, any free items, as part of a qualifying purchase, will be deducted from the amount of the refund.

We offer a full refund on items returned within 14 days from the date you received your order. Items must be unused in the same condition you received it and in the original packaging. Any returns deemed in an unsaleable condition will not be accepted as a return and the customer will be notified via email.

Please note that refunds can take up to 5-7 working days to show on your account due to varying processing times between payment providers.

Currently we are unable to offer exchanges on our products.

UK Returns

To initiate a return, please contact us at hello@wicklewood.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Orders cannot be cancelled once dispatched. 

We offer free returns. Our returns are processed through Royal Mail. 

Refunds will only be processed once items are received and inspected. Items must be returned and received within 7 days of the return request or item will be automatically sent back.

EU and International Returns

To initiate a return, please contact us at hello@wicklewood.com

If your return is accepted, we require the customer to pay for the return shipping. We advise using a trackable shipping service and obtaining proof of postage. Any items that do not reach us are the responsibility of the customer. Customers are responsible for taxes and duties.

If your order has been shipped outside of the UK, customs duties and sales taxes are non-refundable through Wicklewood. You may be able to recover these costs by contacting your local customs bureau directly.

Please make sure your items are returned new and unused. Items sent back to us without first requesting a return will not be accepted. Returns that do not meet our policy will not be accepted and will be sent back to you. 

Sale Items

All orders placed in our Sale or our Sample Sale are final sale. This means that these items are not eligible for a return, refund or exchange.

Sale items do not qualify for further discount to be applied.

By purchasing from this range, you are agreeing to these terms and conditions.

WICKLEWOOD PRODUCTS

Please note that our products are handmade and our products will vary slightly from piece to piece and so there might be some small variation between the image that you see on the website and the final delivered product.

Care and Cleaning

Please see information about care and cleaning on the product pages.